Digitising ASHA payments to deliver what’s due, faster and with full transparency
Claim processing time reduced from 120 days to just 4–5 days
Real-time COVID tracking and response, powering Meghalaya’s digital health defence system
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Meghalaya’s COVID Tracking System
When COVID-19 hit, the Government of Meghalaya, with support from CDFI, rapidly developed and deployed a statewide digital tracking system to manage the pandemic response. Using simple digital tools like mobile apps and IVR calls, the platform enabled real-time monitoring, early detection, and effective intervention, helping the state contain the spread efficiently.
1.1 M+
+
citizens registered for COVID monitoring
34,000
+
home visits logged by field workers
Region
Meghalaya
Start Date
December 2020
Status
Completed
Lead Partner
Government of Meghalaya
Benefeciaries
Citizens, Health Workers, and Government Administrators of Meghalaya
Strengthening Meghalaya’s COVID response with data-driven decisions and timely medical interventions.
Government of Meghalaya
CDFI developed and implemented the Meghalaya COVID Tracking System, a digital solution integrating mobile apps, IVR calls, and real-time dashboards to manage COVID-19 across the state. The system connected hospitals, care centres, and field workers, enabling them to register patients, track symptoms, allocate beds, and monitor recoveries. Through continuous data updates and automated alerts, state and district officials could make quick, informed decisions while citizens accessed test results and health information through the www.meghealth.in portal.
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Impact of the Meghalaya COVID Tracking System
Statewide Citizen Monitoring
Over 1.1 million citizens digitally registered for COVID tracking across Meghalaya.
Extensive Field Engagement
34,000+ home visits conducted by field workers to monitor symptoms and provide support.
Automated Health Tracking
1.6 million+ IVR calls used for real-time symptom checks and wellness updates.
Built for scale. Operated for local progress.
Unified Digital System
Centralised dashboard connected hospitals, labs, and administrators in real time.
Empowered Health Workers
Mobile tools helped field staff log visits, track patient symptoms, and manage isolation.
Citizen-Facing Transparency
Public portal (meghealth.in) provided daily updates, test results, and health information.
Features of the Implementation
Mobile app for citizen health registration and monitoring
IVR-based health status tracking
Real-time dashboards with heat maps and spatial visualisations
Hospital and bed management system
Automated alerts for district and state health officials
Portal for public information and updates
Benefits of the Implementation
Enabled early detection and quarantine of COVID-positive cases
Improved coordination across hospitals and care centres
Enhanced transparency and citizen engagement
Strengthened decision-making with analytics and heat maps
Scalable model for future health crises and disease surveillance
How the solution bought an impact of scale
Pregnant and lactating mothers benefitted
15
MN+
Pregnant and lactating mothers benefitted
15
MN+
Pregnant and lactating mothers benefitted
15
MN+
Awards and Recognitions
Research
Meghalaya government won the Skoch Award. The award was won in theGold category to Improve Social Parameters’ in the state’s South West Garo Hills region.
Research
Meghalaya government won the Skoch Award. The award was won in theGold category to Improve Social Parameters’ in the state’s South West Garo Hills region.
Research
Meghalaya government won the Skoch Award. The award was won in theGold category to Improve Social Parameters’ in the state’s South West Garo Hills region.
Research
Meghalaya government won the Skoch Award. The award was won in theGold category to Improve Social Parameters’ in the state’s South West Garo Hills region.
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