Digitising ASHA payments to deliver what’s due, faster and with full transparency
Claim processing time reduced from 120 days to just 4–5 days
Extending digital payments to strengthen Meghalaya’s health workforce
Extending digital payments to strengthen Meghalaya’s health workforce
Following the success of ASHA First, NHM Meghalaya partnered with CDFI to implement a digital payment system for timely and transparent disbursal of salaries and performance-based incentives to Mid-Level Health Providers (MLHPs) and administrative staff. This solution ensures faster processing, greater transparency, and improved staff satisfaction.
3,000
+
Health Providers and admin staff now receive payments on time
+
Region
Meghalaya
Start Date
1 September 2023
Status
Ongoing
Lead Partner
National Health Mission (NHM), Meghalaya
Benefeciaries
MLHPs and administrative staff across the state
Salaries and incentives are now paid directly to health staff, reducing delays and improving morale across the system.
NHM Meghalaya
CDFI partnered with NHM Meghalaya to extend its proven digital payments model to a broader base of health personnel. This mobile and web-based system integrates with PFMS to facilitate efficient, accurate, and accountable salary and incentive payments, reducing claim delays and easing the administrative burden.
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Success of our implementation of NHM Pay
3,000+ Staff Onboarded
Mid-Level Health Providers and administrative teams are now fully integrated into the digital payment system and receive their dues without delays.
Performance-Based Incentives, On Time
Claims and salary processing have become significantly faster, helping staff stay motivated and reducing dissatisfaction.
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Monitoring Made Easy
Incentives and claims can now be tracked across the system, improving oversight and reducing errors.
Built for scale. Handed over for sustainability.
Trained for Ownership
Extensive trainings have been conducted for NRLM and state-level officials to ensure smooth transition and long-term ownership of the platform.
Data from the Ground Up
Bookkeepers, cadres, and SHG-level users are now contributing real-time, high-quality data, making the system truly field-driven.
Designed for Long-Term Use
Built using a scalable, modular architecture, LokOS is ready to support future NRLM initiatives and integrate seamlessly with external systems.
Features of the Implementation
Mobile and web-based access
PFMS integration for direct transfers
Dashboard for real-time claim status
SMS/ E-mail notifications
Streamlined approval workflows
Monitoring across departments and designations
Benefits of the Implementation
Timely, transparent disbursement of salaries and incentives
Increased satisfaction among health and admin staff
Reduced processing delays
Lower admin workload and better tracking
Replicable model for other departments or states
How the solution bought an impact of scale
Pregnant and lactating mothers benefitted
15
MN+
Pregnant and lactating mothers benefitted
15
MN+
Pregnant and lactating mothers benefitted
15
MN+
Awards and Recognitions
Research
Meghalaya government won the Skoch Award. The award was won in theGold category to Improve Social Parameters’ in the state’s South West Garo Hills region.
Research
Meghalaya government won the Skoch Award. The award was won in theGold category to Improve Social Parameters’ in the state’s South West Garo Hills region.
Research
Meghalaya government won the Skoch Award. The award was won in theGold category to Improve Social Parameters’ in the state’s South West Garo Hills region.
Research
Meghalaya government won the Skoch Award. The award was won in theGold category to Improve Social Parameters’ in the state’s South West Garo Hills region.
