Digitising ASHA payments to deliver what’s due, faster and with full transparency
Claim processing time reduced from 120 days to just 4–5 days
Digitising ASHA payments to deliver what’s due, faster and with full transparency
ASHA First
ASHA First is a mobile and web-based payment platform developed by CDFI in collaboration with NHM Meghalaya, integrated with PFMS. It streamlines the full claim and approval process for ASHA incentive payments, ensuring workers are paid accurately, on time, and with complete visibility at every step.
7,000
+ ASHA Workers Registered
66.41
Cr worth of claims processed
Region
Meghalaya
Start Date
February 2022
Status
Ongoing
Lead Partner
NHM Meghalaya
Benefeciaries
ASHA Workers Across the State
ASHA workers now raise claims, track approvals, and receive payments directly in their bank accounts, in just 10 days.
The Challenge
ASHA workers across Meghalaya were waiting up to 120 days to receive their incentive payments, with no way to track where their claims stood. Manual processes and fragmented workflows meant delays were the norm. CDFI built ASHA First to change that.
Success of our implementation of ASHA First
7000+ ASHAs Empowered
Over 7,000 ASHA workers across Meghalaya are now registered on the platform and actively benefitting from timely, transparent payments.
2 Lakh+ Claims Processed
More than 2,00,000 claims, amounting to ₹664.1 million, have been successfully processed and disbursed directly to beneficiaries.
Transparency at Every Step
The platform provides real-time visibility into every stage of the claim process, ensuring all stakeholders are always informed.
Built to Last. Designed to Grow.
Government Trained
State and district teams trained to independently operate and manage the platform, with no dependency on CDFI.
Worker-Led
ASHA workers raise, track, and follow up on their own claims directly from their phones, with no middlemen.
Sustainable and Scalable
Designed to expand across departments and replicate across other states as the need grows.
Features of the implementation
Consolidated payments for ease of disbursement
Mobile and web-based interface
PFMS integration for direct bank transfers
Real-time tracking of claims
Role-based approval workflows
SMS and email alerts for key updates
Benefits of the implementation
Timely, transparent payments to ASHA workers
Improved satisfaction and reduced unrest
Significant reduction in processing time
Better governance and accountability
Reduced manual workload for health administrators
How the solution bought an impact of scale
Pregnant and lactating mothers benefitted
15
MN+
Pregnant and lactating mothers benefitted
15
MN+
Pregnant and lactating mothers benefitted
15
MN+
Awards and Recognitions
Research
Meghalaya government won the Skoch Award. The award was won in theGold category to Improve Social Parameters’ in the state’s South West Garo Hills region.
Research
Meghalaya government won the Skoch Award. The award was won in theGold category to Improve Social Parameters’ in the state’s South West Garo Hills region.
Research
Meghalaya government won the Skoch Award. The award was won in theGold category to Improve Social Parameters’ in the state’s South West Garo Hills region.
Research
Meghalaya government won the Skoch Award. The award was won in theGold category to Improve Social Parameters’ in the state’s South West Garo Hills region.
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