Digitising ASHA payments to deliver what’s due, faster and with full transparency
Claim processing time reduced from 120 days to just 4–5 days
Building NPCI’s multilingual E-Learning Platform to drive digital payment literacy across India
Developing and Implementing E-Learning Platform
To expand awareness and strengthen adoption of digital payment solutions, the National Payments Corporation of India (NPCI) partnered with CDFI to design, develop, and implement an E-Learning Platform. The web-based platform allows citizens, merchants, SMEs, and partner banks to access interactive courses on NPCI’s digital payment products, helping build a stronger foundation for financial literacy and digital inclusion across India.
13
+
languages supported including English and 12 regional languages
Nationwide accessibility across desktop, laptop, and mobile devices
+
Region
Across India
Start Date
October 2020
Status
Completed
Lead Partner
National Payments Corporation of India (NPCI)
Benefeciaries
Citizens, Merchants, SMEs, and Partner Banks
Making India digitally literate with one transaction and one learner at a time.
National Payments Corporation of India (NPCI)
CDFI developed NPCI’s E-Learning Platform as a dynamic and scalable system that simplifies learning about India’s digital payment ecosystem. The platform hosts structured learning modules on NPCI products, from UPI and RuPay to BHIM Aadhaar Pay and AEPS, accessible through web and mobile interfaces. Each course is designed for different audiences, citizens to understand, merchants to use, and banks to operate, ensuring end-to-end awareness and capability building across the ecosystem.
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Success of the NPCI E-Learning Platform
Multilingual Learning at Scale
Modules available in 13 languages, ensuring accessibility across India’s diverse regions.
Accessible Anytime, Anywhere
Responsive design for desktops, laptops, and mobile devices, enabling continuous learning.
Audience-Specific Content
Tailored learning paths for citizens, merchants, and partner banks to promote practical adoption.
Designed for learning. Delivered for impact.
Institutional Capacity Building
NPCI now independently manages and updates content across payment product modules.
Content Ownership
All training modules and assets were developed and handed over for long-term use.
Scalable Platform
Built to host future courses and integrate with NPCI’s growing suite of payment innovations.
Features of the Implementation
Web-based Learning Management System (LMS)
Multilingual content in 13 languages
Interactive modules on digital payment products
Role-specific training for citizens, merchants, and banks
Mobile-friendly design with progress tracking
Easy content upload and management for NPCI teams
Benefits of the Implementation
Enhanced digital payment literacy across user groups
Increased adoption of NPCI’s payment products
Reduced dependency on in-person training
Strengthened institutional knowledge-sharing within NPCI
Supported India’s broader Digital Payments Mission
How the solution bought an impact of scale
Pregnant and lactating mothers benefitted
15
MN+
Pregnant and lactating mothers benefitted
15
MN+
Pregnant and lactating mothers benefitted
15
MN+
Awards and Recognitions
Research
Meghalaya government won the Skoch Award. The award was won in theGold category to Improve Social Parameters’ in the state’s South West Garo Hills region.
Research
Meghalaya government won the Skoch Award. The award was won in theGold category to Improve Social Parameters’ in the state’s South West Garo Hills region.
Research
Meghalaya government won the Skoch Award. The award was won in theGold category to Improve Social Parameters’ in the state’s South West Garo Hills region.
Research
Meghalaya government won the Skoch Award. The award was won in theGold category to Improve Social Parameters’ in the state’s South West Garo Hills region.
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